Privacy Policy – Dishtopia
This Privacy Policy explains how information is handled when you play Dishtopia on iOS or Android. Dishtopia is a dish-sorting and washing puzzle game with optional online features: cloud save, the Chef's League leaderboards and Kitchen Crews.
1. Overview
Dishtopia uses only the information it needs to run the game, keep your progress safe and offer optional rewarded ads. You do not need to give a name, email address or password to play. CAREO LIMITED does not sell personal information. If you agree, the game also sends anonymous gameplay statistics to Unity Analytics to help balance the levels and offers; crash and error reports are collected only to find and fix problems (see section 9).
2. Information stored on your device
The game stores your progress and settings on your device: level, coins, kitchen and restaurant progress, level ratings and stars, lives and refill timers, boosters, chests and daily-reward status, sponge and outfit choices, your selected profile picture, sound and vibration settings, daily rewarded-ad counters, and a record of store purchases already delivered (product and transaction identifiers). The game also keeps lifetime play statistics (such as the number of sessions and total play time) and a small log of recent gameplay events on the device. This lets the game work offline and prevents a purchase from being granted twice. To choose which of its packs to show first, the game also keeps, as part of your progress, a simple record of what you have recently run short of (coins, lives, spells, continues or outfits); pack contents and prices are the same for every player.
3. Guest account and cloud save
When the game starts with an internet connection, it automatically creates an anonymous guest account with Unity Gaming Services (Unity Authentication). The account has a random player ID and is used to keep a copy of your game progress in Unity Cloud Save, so it can be restored on another device. The cloud copy contains the game progress and play statistics described above; it does not contain your contacts, photos or files. Unity may also process technical information such as IP address, device and operating-system details and session tokens to authenticate users and secure the service.
4. Sign in with Apple and Google Play Games
Signing in is optional. On iPhone you can link your guest account to Sign in with Apple; Dishtopia does not request your name or email address and receives only a sign-in token that Unity uses to recognise your account. On Android, Google Play Games may sign you in automatically if you use Play Games on your device, and the game then links your account to your Play Games player identity using a one-time authorisation code. Dishtopia does not request your Google email address or contacts. Linking is used only to sign you in and restore your progress on other devices.
5. Player names, Chef's League and Kitchen Crews
To keep the game safe, you cannot type a free-text name. Every player gets a randomly generated name built from the game's word lists (for example “Sudsy Raccoon”). When you win a level, your player ID, generated name, selected profile picture and scores are sent to Unity Leaderboards for the Chef's League levels-cleaned ranking. If you create or join a Kitchen Crew, your player ID, generated name, profile picture and contributed points are stored with that crew through Unity Cloud Code and Cloud Save. Your generated name, profile picture, scores, rank and crew membership are visible to other players. Dishtopia has no chat or free-text messaging.
6. Advertising (Google AdMob)
Dishtopia offers optional rewarded video ads, for example for an extra life, a continue, double coins or a daily-calendar reward; you decide whether to watch one. Ads are provided by Google AdMob and limited to content rated up to “Teen”. Depending on your region, choices and device settings, Google and its partners may process advertising identifiers (the Android Advertising ID, or the iOS IDFA when you allow it), IP address, approximate location derived from the IP address, device and app information, ad interactions and diagnostics to deliver, measure, limit and secure ads and, only where permitted, to personalise them. CAREO LIMITED does not send your game progress, player name or account identifiers to AdMob.
7. Consent and tracking choices
At launch, Google's User Messaging Platform (UMP) checks whether a consent message is required where you live (for example in the UK, the EEA or certain US states) and shows it when needed. Ads are requested only when UMP allows it. Where required, Settings shows “Privacy Choices” so you can review or change your choices at any time. On iOS, Apple's App Tracking Transparency prompt is shown after the consent step. If you decline, ads may still appear but are not personalised using tracking. Declining never blocks gameplay.
8. In-app purchases
Optional purchases are processed by the Apple App Store or Google Play through Unity In-App Purchasing. CAREO LIMITED never receives your payment-card details. The game receives the purchase status and the product and transaction identifiers needed to deliver, confirm and restore purchases. To follow local rules (for example, paid random chests are not offered in Belgium), the game checks your App Store country on iOS, or the region setting of your device. If you have agreed to share play data (section 9), Unity In-App Purchasing also reports completed purchases (product, price and currency) to Unity Analytics.
9. Device features, analytics and diagnostics
Dishtopia does not request access to your camera, microphone, photos, contacts or precise location, and it does not send push notifications. Vibration (haptic feedback) is a local setting that you can turn off in Settings. If the game crashes or hits an error, Unity Cloud Diagnostics sends a report to Unity Technologies so we can fix it. A report contains technical details such as the error message and stack trace, a few recent log lines, the app version, device model, operating system and graphics capabilities; it does not contain your game progress or sign-in details. The Unity engine may send limited, anonymous hardware and performance statistics (such as device model, operating system and graphics capabilities) to Unity Technologies.
Gameplay analytics: after the first levels the game asks once whether you want to share anonymous play data. Only if you agree, it sends gameplay events to Unity Analytics (Unity Technologies): level attempts and results, how far you got, spells, continues and coins used or earned, shop visits, offers shown and closed, purchase attempts and their outcome, rewarded ads watched and their estimated value, daily rewards collected, and when sessions start and how long they last, together with your random player ID and the device details the Analytics SDK adds (device model, operating system, app version and the country derived from your IP address). We use this only to balance levels, rewards and offers. It is not used for advertising, is not sold and is not linked to your name or contact details. If you do not agree, no analytics data is sent and the game plays the same. You can change your choice at any time in Settings > Share Data; deleting your account also asks Unity to delete this data.
10. Third-party services
Dishtopia uses Unity Gaming Services (Authentication, Cloud Save, Cloud Code and Leaderboards), Unity In-App Purchasing, Unity Analytics and Unity Cloud Diagnostics from Unity Technologies; Google AdMob and Google UMP; Google Play Games Services; Sign in with Apple; and Apple App Store and Google Play billing. These providers process information under their own terms and privacy policies.
Provider policies: Unity Privacy Policy, Google Privacy Policy, How Google uses data from apps, Apple Privacy Policy
11. Sharing and sale
We do not sell or rent personal information. Information is shared only with the service providers above, as needed to run online features, ads and purchases, keep the game secure and prevent fraud, or when the law requires it. Other players can see only the public game details described in section 5.
12. Retention and account deletion
Information on your device stays until you delete your account, clear the app's data or uninstall the game. Cloud data is kept while your account exists. You can delete your account at any time in Settings > Delete Account: this takes you out of your Kitchen Crew, removes your Chef's League scores, asks Unity to delete your analytics data, deletes your cloud save and your Unity player account, and resets the progress on that device. Store purchases stay with your Apple or Google account and can be restored with Restore Purchases. If a step cannot run (for example while offline), your scores and generated name may remain visible on the Chef's League for a time; to have them removed, or to ask for deletion if you no longer have the game installed, email support@careolimited.com with the subject “Dishtopia Account Deletion” and include your player name and, if possible, the Player ID shown at the bottom of Settings. Records held by Unity, Google or Apple are kept under their own policies and legal obligations.
Step-by-step instructions are on the Dishtopia account deletion page.
13. Legal bases and your rights
Where data-protection laws such as the UK GDPR or the EU GDPR apply, we process information to provide the game you ask for (contract), for our legitimate interests in keeping the game working, fair and secure, with your consent for gameplay analytics, personalised ads and tracking, and to meet legal obligations. Depending on where you live, you may have the right to access, correct or delete your information, to restrict or object to processing, to data portability and to withdraw consent at any time. You can also complain to the UK Information Commissioner's Office or your local data-protection authority.
14. Children's privacy
Dishtopia is intended for a general audience aged 13 and over and is not directed to children under 13 (or under the age of digital consent in your country). We do not knowingly collect personal information from these children. If you believe a child has given us personal information, contact us and we will delete it.
15. Security and international transfers
Online features communicate over encrypted HTTPS connections, and we keep the information we collect to a minimum. No system can be completely secure. Unity, Google and Apple may process information outside the UK or EEA, including in the United States, using legally required safeguards such as standard contractual clauses.
16. Changes to this Policy
We may update this Policy when Dishtopia's features, service providers or legal requirements change. The date above shows the current version, and we will give additional notice where the law requires it.
17. Contact
CAREO LIMITED
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
support@careolimited.com
Subject: Dishtopia Privacy